Customer Support | Luggage & Backpack Manufacturer

Support

Q:
Are you a factory or a trading company?

A:
We are a factory.
Q:
Where is your factory? How can I visit you?

A:
Our factory is located in Dongguan City, Guangdong Province, China. You are always welcome.
Q:
What is the sample policy?

A:
We are honored to provide you with samples. We will charge you as little sample fee as possible and sometimes even offer free samples. However, you must pay us the courier fee by express, such as: DHL, TNT, UPS and FEDEX.
Q:
How long can I expect to get samples?

A:
After confirming the sample details and sample fee, the sample will be sent out within 7 days.
Q:
Can you do design for us?

A:
Yes. We have a professional team with rich design and manufacturing experience. Just tell us your ideas and we'll help you make them happen.

Q:
When is your delivery date?

A:
Generally, when the quantity is less than 50000 pieces, we will ship out within 15 to 25 days after confirming the sample.